Been waiting and listening to the MOH(music on hold) for 15 mins

MOH：等待电话接通时播放的音乐

Naomi：Hello, Abercrombie and Fitch, my name is Naomi, how may I assist you? （有什么能帮助您的吗）

Abercrombie and Fitch:美国休闲服饰第一大品牌

Raymond： Hi, this is Raymond Lee from Join International. And I am calling to make sure if the order we made earlier this week has shipped or not.（我打电话就是为了确认我们之前下的订单发货了没有）

Naomi： Most certainly（非常肯定的，most=very）, Mr. Lee. But first, could you give me a number that I can call back just in case this call drops?(但首先以防掉线您能给我一个能打回去的号吗)

Raymond： Yes, ma’am. It’s 909-702-6868. This is the cell phone number I’m calling with. （这就是我打电话的号码）

Naomi：Thank you very much Mr. Lee. And about your order made online, do you have a &)*&(&*^_))((&^& numb899003@@#r?

Raymond： Excuse me, I didn't quite get that.（抱歉，我没有听清）Could you say it again please?

%*^&%&^(*(())_)35665#%%^&^*

Raymond： You are breaking up real bad.（你的信号好差）

Naomi：Yes, sir. Do you have a tracking number sir?（你有订单号吗）

Raymond： Oh, It’s much better now.（现在信号好多了） China Unicomsucks. （中国联通好垃圾）

Naomi：I know, I am not a fan of China Unicom either.（我也不是联通的粉） That’s why I needed your callback number in the first place.（那就是为什么一开始我要你给我回拨电话 ）So are you ready with the tracking number?（您准备好报订单号了吗）

Raymond： Oh, sure. It’s 621-233-4122

Naomi：Alrighty. Let me repeat that one for you,（我给您重复一遍）it’s six-twenty one, two thirty three and forty one twenty two.

Raymond： You got it.（对的）

Naomi：Alright, could you give me a few seconds while I look at the computer for you?（你能给我一些时间让我帮你查记录吗）

Raymond： Sure thing.（当然可以了） But right now my least favorite sentence in the English language is ‘Our representatives are still engaged in serving other guests, please stay on that line’.（现在在英语中我最不喜欢的一句话是：我们的客服代表还在服务其他客人，请再稍等一会）

Naomi：(Laughing…) You sound much better than that robotic voice thing.（你说的比机器声音好多了）

Raymond： Just don’t make me listen to that hold music for another half an hour and we are good.（我已经等了半个小时了，不要让我再听着等待音乐等半个小时就行）

Naomi：(Laughing…) My apologies, our lines do get busy at this time of the week.But I promise you won’t do that again, Mr. Lee.（我向您道歉，这周的这个时候我们的线上业务确实很忙。但是我保证您不会再等那么久了）

2 mins later.

Naomi：Mr. Lee, Thanks for your patience. Our record shows that your order successfully shipped on the 21st.（谢谢您能耐心等待，我们的记录显示您的订单21号已经发货了） and with the standard 3-day delivery service you selected, your order should be delivered this afternoon. （根据您选的标准3天到货服务，您的订单今天下午就会被送达）

Raymond： Oh, that’s awesome! （太棒了）

Naomi：And Mr. Lee,by the way, in order to enhance our guests’ experience, would you like to participate in a one minute questionnaire to help us better serve our guests. Just one minute.（顺便问一下，为了提高我们的客户体验，帮助我们更好地服务我们的顾客，您能填一个一分钟的调查问卷吗）

Raymond： Oh, I’m sorry, I am in the middle of something.（我现在有点事） I really have to go now. I am really sorry.

Naomi：No sweat. No sweat.（没关系） Thank you for shopping withus. （感谢您在我们这里购物）You have a great day.

Raymond： Thank you, you too. Bye.